Privacy Policy

1. Introduction

At Avaster, we adore our community. It is critical to us that you not only have a positive experience buying and selling on Avaster, but also feel comfortable and safe doing so.

This Privacy Policy supplements our Terms of Service by describing how Avaster, its subsidiaries, and affiliates that link to this Privacy Policy handle information collected and received during your use of our websites, mobile applications, and services (collectively, the "Services"). It also governs how your personal information is collected, used, and disclosed.

2. Information we collect and receive

Personal Data means any data about an individual who can be identified from that data. It includes without limitation an individual’s personal information, name, telephone numbers, address and email address. Personal information may also include any other personal information which may be provided by you or any third parties in connection with the provision of Services and/or your usage of the App and/or Website.

We may collect and receive information from you in the following circumstances:

• Register for an account with us ("Account").

• Connecting your Account to a third-party service or app, like Facebook.

• Use our Services to create listings, communicate with other users via chat, or conduct transactions.

• Contact us with questions or to report a problem.

• Register for surveys, campaigns, contests, and lucky draws with us.

• When interacting with us offline or via a third party.

You are under no obligation to disclose the information to us. However, if you choose to withhold the information or revoke your consent for us to receive it, we may be unable to provide you with certain features of our services.

By providing us with information about a third party, you represent and warrant that you have obtained valid consent from the third party to provide us with their information.

We may collect the following information based on the needs of the Services and its associated services:

• Account and login credentials such as username.

• Profile information such as name, gender, email address, profile photo, mobile number, and date of birth.

• Required information for using the "Buy" button or completing purchases at checkout, including payment, shipping, and buyer protection services, includes credit or debit card details, bank account, NRIC/FIN number, address, and mobile number.

• location information, including last known and meet-up locations.

• Data gathered via digital identification systems (e.g., SingPass) or third-party identity verification services.

• Aggregate data collected through the use of our Services.

• Communications between you and other users of our Services.

• Unique identifiers include device identifier, browser type and settings, and device type.

• Any other information you provide through our Services or any of the aforementioned means.

  
  

As stated in Avaster's Terms of Service, if you come into possession of another user's (the "Disclosing Party") personal data through the use of the Services, you agree that you will (1) comply with all applicable personal data protection laws with respect to any such data, including any collection, processing, storage, or transfer of such data; ; (2) allow Avaster or the Disclosing Party whose personal data you have collected (the "Receiving Party") to remove his or her data from your database; and (3) allow Avaster or the Disclosing Party to review what information the Receiving Party has collected about them, in each case of (2) and (3) above, in accordance with and where required by applicable laws.

3. Your interactions with others

Our Services offer features that allow users to connect and communicate in groups that are public or semi-public, and to share information with each other to complete a transaction. Please use common sense and exercise good judgment when sharing information in these groups or with others. We generally do not monitor or remove the information that you share and such information may remain available on our Services after your Account has been deactivated, terminated, or is otherwise closed. You are responsible for the information you choose to share in these groups or with other users.

4. Why we collect the information and how we use it

We may use the information collected and received from you for the following purposes and any other purposes that we notify you of at the time of obtaining your consent:

• To verify your identity, update our records, and generally maintain your Account with us.

• Provide our Services and customise the content shown to you.

• Develop, operate, improve, deliver and maintain our Services.

• To process transactions.

• To facilitate, process, or arrange payment and/or shipping services.

• To process or resolve any dispute arising from or in connection with any transactions, in accordance with our Terms of Service.

• To detect or monitor any frauds or other prohibited content, businesses or activities.

• Responding to your queries and resolving complaints.

• To facilitate, confirm and/or provide updates or notifications in relation to any transactions.

• Carry out polls, surveys, analysis and research on how our Services are being used and how we can improve them.

• Provide updates on your listings and services, such as new deals, chats, feedback, and comments. These updates will be provided via email and/or push notifications, and you can unsubscribe from them at any time using your Account's "Settings" page.

• Send marketing and promotional information from Avaster or selected third parties. These updates will be provided via email and/or push notifications, and you can unsubscribe from these marketing communications using the link in the email you got or the "Settings" page of your Account. These marketing communications may also be delivered to you via text messages and/or phone calls if you have indicated that you want to receive updates via these channels. For more information about anonymous advertising, including what opting-out entails and your opt-out options.

5. Who we share your information with

We may share your information with and/or transfer your information to our third-party service providers, agents and/or our affiliates or related corporations, and/or other third parties, which may be located inside or outside of your jurisdiction, for one or more of the above-stated purposes.

We endeavour to ensure that the third parties and our affiliates keep your information secure from unauthorised access, collection, use, disclosure, processing or similar risks and retain your information only for as long as your information is needed for the above-mentioned purposes.

Such third parties include, without limitation:

• our subsidiaries and corporate affiliates;

• buyers or sellers interacting or transacting on our Platforms or while using the Services for the aforementioned purposes;

• other users of our Platforms in relation to the information that you (i) make available on your profile and (ii) upload and/or share on or through our Services;

• our Affiliates and/or unaffiliated service providers engaged by us to perform certain aspects of our Services on our behalf, such as processing of payment transactions, fulfilling requests for information, receiving and sending communications such as sms, otp, emails and push notifications, analyzing data, providing support services or in other tasks. Such service providers will only have access to your personal information to the extent necessary to perform their functions.;

• to comply with anti-money laundering and counter-terrorist financing verification requirements.

• government authorities such as courts, tribunals, enforcement agencies, governmental or regulatory authorities having jurisdiction over Avaster;

• any third-party claimants or potential third-party claimants;

• your card issuing bank, financial institution and/or payment service provider, to process or resolve any chargeback, payment reversal and/or dispute arising from or in connection with a transaction using our Services in accordance with our Terms of Service;

• our potential partners, investors and other parties with a view to a potential business partnership, collaboration, joint venture or otherwise in furtherance of our business;

• We may share precise location information with third-party data management platforms, advertising, and analytics partners. This location data may be used alone, aggregated, or combined with mobile identifiers (such as IDFAs and Android IDs) and shared with third parties for purposes relating to advertising, analytics, attribution (e.g., measuring ad performance), analytics, and market research; and;

• as necessary to protect you, other users, us or third parties from actual or potential harm, including fraud, data security or confidentiality breaches, other liability, or where someone's physical safety seems at risk.

The third-party data management platforms or advertising and analytics partners we work with are:

• DoubleClick, an ad serving service operated by Google

Other third-party service providers we work with include:

• Stripe - payment service provider

• Hitpay - payment service provider

We respect your privacy and do not sell your personal information to a third party. We may share data and aggregate statistics about our Services' users and sales with prospective partners, advertisers, sponsors, and other reputable third parties in order to describe our Services, deliver targeted advertisements, or for other lawful purposes, but these data and statistics will not include any information that can be used to identify you.

You may choose not to be shared the anonymous information above from the "Settings" page of your Account.

5.1 Data we collect, use and disclose:

Below is a list of all the types of data we have collected in the last 12 months, where we got it, why we collected it and the categories of third parties to whom we disclosed it. We do not sell your data to third parties. Please note that disclosure to "Payment processors" applies when you pay for a Avaster using a credit card.

6. Transfer of information

To facilitate our operations, we may transfer, store and process your personal information in the country other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. We will ensure that your information is transferred in accordance with this Privacy Policy and protected in accordance with applicable laws on personal data protection (including, but not limited to, the Personal Data Protection Act 2012 of Singapore).

7. Protecting your information

We care about the security of your information. We have implemented security procedures to prevent the loss, misuse, and alteration of information under our control. We also adhere to generally accepted industry standards for protecting information given to us via the Internet, both during transmission and once received. Sensitive data (such as credit card numbers) is protected with secure socket layer technology (SSL). However, no mode of transmission via the Internet or electronic storage is completely safe. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its complete security.

It is crucial that you safeguard your Account and information from unauthorized access by carefully selecting your password and keeping it and your Account secure (for example, by signing out after using our Services).

8. Your Choices and Rights

8.1 Your Choices.
We respect your communication preferences. If you no longer wish to receive notifications from our application, you can adjust your preferences by visiting the settings page of the Avaster application.

Avaster may use information collected for its own marketing purpose. If we send marketing messages, you can opt out by changing the settings in your Avaster profile account, by contacting us at help@avaster.com or by following the directions that may be provided within the communication itself to opt out. Note that if you opt out, we may still send you non-marketing messages, such as messages about your account, transactions or regarding products and services you have requested.

8.2 Your Rights. In accordance with applicable law, you may have the right to:

• Request to Know or Access Personal Information Collected about you, including: (i) confirming whether we are processing your personal information; (ii) obtaining access to or a copy of your personal information; and (iii) receiving an electronic copy of personal information that you have provided to us, or asking us to send that information to another company (the “right of data portability”).

• Request Correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information;

• Request to Opt-Out of Certain Processing Activities including, as applicable, if we process your personal information for targeted advertising, if we “sell” your personal information (as “sell” is defined by applicable privacy laws), or if we engage in profiling in furtherance of certain decisions that produce legal or similarly significant effects concerning you;

• Request Deletion of your personal information; and

• Appeal Our Decision to decline to process your request.

If you would like to exercise any of these rights, please email help@avaster.com. We will process such requests in accordance with applicable laws.

If you would like to appeal our decision with respect to your request, you may do so by informing us of this and providing us with information supporting your appeal.

9. Tracking technologies

We employ tracking technologies in our services. These allow us to better understand how you use our Services, which helps us provide and improve them. However, tracking technology do not access, receive, or collect personally identifiable information. We have included some instances of the tracking technologies utilized in our Services.

• Cookies. A cookie is a small text file that a website sends to a visitor's browser and that sends back information each time the visitor makes a request from the website. A cookie contains a unique identification number that identifies the visitor's browser, but not necessarily the visitor.

• Cookies are used for a variety of objectives, including displaying the most relevant information based on your preferences and behaviour on our Services, estimating and reporting our Service's total audience size and traffic, and conducting research to improve our Services. We may also work with certain third-party suppliers, such as Google Analytics, to enable tracking technologies and remarketing services on our Platforms by using both first-party and third-party cookies. You can adjust your device's settings to accept or reject cookies. If you reject all cookies, you will be unable to fully use our Services. For additional information on cookie management, read Section 10 "Avaster Opt-Out" below.

• Pixels. We can at times employ certain Facebook Business Tools, such as the Facebook Pixel. This technology enables Avaster to track what individuals do after viewing or clicking on a Facebook advertisement, as well as monitor the success of Facebook ads for statistical and market research objectives. Avaster will be able to better analyze and serve advertisements, making them more relevant to you. The acquired data stays anonymous, and Avaster does not have access to any particular user's personal information.

However, Facebook saves and processes the collected data. Facebook may be able to link the data to your Facebook account and use it for its own advertising purposes, in accordance with Facebook's Data Use Policy. Facebook maintains complete control over the information obtained through Facebook Business Tools and communications. You can opt out of Facebook's usage of cookies and Facebook Pixels by changing your Facebook account settings or withdrawing your consent here.

• We and our third-party partners may use other, similar technologies from time to time, like web beacons, SDKs, pixels (or “clear gifs”) and other tracking technologies. Pixels are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Avaster Sites or, in the case of web beacons, opened an email that we have sent them. This allows us, for example, to monitor the traffic patterns of Visitors from one page within our Avaster Sites to another, to deliver or communicate with cookies, to understand whether you have come to our Mailchimp Sites from an online advertisement displayed on a third-party website, to serve targeted advertisements to you and others like you, to improve site performance, and to measure the success of marketing campaigns. While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will impair the functionality of these technologies.

Data collected in this manner is anonymous to us, therefore we cannot view individual users' personal information. However, this information is retained and processed by Facebook. Facebook may associate this data with your Facebook account and use it for its own advertising purposes, according to Facebook's Data Policy, which can be found at https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place advertising both on and off of Facebook. A cookie may also be saved on your device for these purposes.

Please click here if you would like to withdraw your consent https://www.facebook.com/settings/?tab=ads#_=_

• Flash cookies. We use Flash cookies (also known as local shared objects or LSOs) to store some of your viewing preferences on our Services. These are used to gather and store information, but they differ from browser cookies in terms of data quantity, type, and storage method.

10. Avaster Opt-Out

We may display personalised and/or targeted adverts (each, a "Targeted Ad") to you while you use our Services, as well as through a variety of advertising networks and exchanges.

You can opt out of behavioural monitoring and/or interest-based advertising through our Platforms by going to your Account's "Settings" page. Your modifications to such opt-out settings may take 24 hours to take effect.

Please keep in mind that if you choose to "opt-out," we will no longer utilize the information we have acquired about you to provide Targeted Ads, but you will continue to receive adverts. You will continue to receive generic, non-targeted adverts that are served without using any of the information we have acquired about you. You may still receive adverts for other reasons, such as:

• Avaster's Platforms display general adverts to all users.

• Third-party advertisements may be personalized or targeted, but are not delivered by Avaster through mobile or web activities.

Please keep in mind that even though Avaster does not share your personal data (other than hashed or device identifiers, to the extent they are personal data in some countries) with any advertising networks and exchanges without your consent or unless as specified in this Privacy Policy, when you view or interact with an advertisement via any of your devices, an advertiser, advertising network, or exchanges can infer that you are within their target audience; or when you click on an advertisement, the publisher and/or advertiser will know you went to the website you clicked on, and they may still be able to associate personal data obtained directly from you by such third parties via cookies and similar tracking technologies.

11. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time, and any changes will be made here. Your continued use of our Services constitutes acceptance of the amended Privacy Policy.

12. Third-party sites and resources

Our Services may, from time to time, contain links to external sites or resources which are operated by third parties. We have no control over the content and privacy practices of such sites or resources and you are advised to review the respective privacy policies of these sites and resources operated by these third parties and to understand how your information may be used by those third parties, if and when you access such external sites and/or resources.

13. Contact us

If you wish to request access or request correction of your personal information or if you have any questions, complaints, concerns or comments on our Privacy Policy, we welcome you to contact us by sending an email to info@avaster.com.

14. Conflict

Please kindly note that where this Privacy Policy has been translated to any other non-English language, in the event of any inconsistencies in the meaning of any provision of the English language text of this Privacy Policy, the English language text shall prevail.

Avaster does not: (a) offer goods or services to, or monitor the behaviour of, the United Kingdom and European Union data subjects; and (b) process and/or hold the personal data of data subjects residing in the United Kingdom and European Union.

Last updated on 22 January 2025